However, you didn't give us this information and you didn't contact us as well, regarding your pick up. The reason for that is, that driving licenses issued outside the EU are only recognized in the BRD for a temporary stay (up to 6 months, maximum 1 year with proof of a special permit). Since your driver's license was issued outside the EU, we needed you to inform us about the duration of your stay in Germany. When you made your second booking, you uploaded your ID check when you were already at the pick-up-location. However, this is only possible if your booking period hadn't ended yet. Within that period it is only possible to cancel your booking booking free of charge if the option "kostenfrei stornieren" was added to the booking. In this case we were not able to offer you a refund, as according to point 5.5 of our terms and conditions you should have canceled the booking at least 72 hours before your booking had started. People watching 3.Reply from Updated Jun 10, 2022ĭear customer, we have reviewed your case and found that you haven't picked up your first vehicle but still wanted to cancel your booking 2 days after your booking had ended.
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